Digital Infrastructure: This refers to the development of robust and reliable ICT infrastructure, such as broadband networks, data centers, and secure communication systems, to support the electronic delivery of services and information.
Service Delivery: eGovernance aims to digitize and automate government services, making them accessible to citizens and businesses online. This includes services like online tax filing, permit applications, utility bill payments, and e-procurement.
Citizen Participation: eGovernance encourages citizen engagement and participation through digital platforms. It enables citizens to provide feedback, express opinions, participate in decision-making processes, and access government information and services.
Government Efficiency: By leveraging technology, eGovernance improves the efficiency and effectiveness of government operations. It enables automation of administrative processes, enhances data management and analysis, facilitates inter-departmental coordination, and reduces paperwork and bureaucracy.
Transparency and Accountability: eGovernance promotes transparency in governance by making information easily accessible to the public. It allows citizens to track government activities, monitor public spending, and hold officials accountable for their actions.